| Pricing transparency | Intro price for the first term, then the standard rate at renewal. Class action lawsuits filed in CO, IL, NY, CA, and NC.³ | Premium pricing. Renewal rate higher than signup rate. | $50.85 for the first 15 months, then $79 a year (Starter, 1-year plan). | Same price at renewal. No surprises. |
| Cancellation | Multi-step process through chatbot before reaching live agent. | Support chat required. Multi-step process. | Self-service option available. Includes retention prompts. | 2 clicks in account settings. Done. |
| Product scope | VPN + password manager + cloud storage + threat protection. 3 tiers. | VPN + password manager + ad blocker. Owned by Kape Technologies. | VPN + antivirus + search engine + alert system. 3 tiers. | A VPN and a content filter. One tier, everything included. |
| Simplicity | Desktop app with dozens of features and settings. | Polished but heavy app. Extension requires the desktop app. | Clean UI but growing feature bloat with each update. | Standalone Chrome extension. One button: connect. |
| Server count | 7,000+ servers in 118+ countries. | 3,000+ servers in 105 countries. | 4,500+ servers in 100 countries. | 13 servers in 11 countries. |
| Platform support | All platforms including routers and smart TVs. | All platforms including routers and smart TVs. | All platforms including routers and smart TVs. | iOS, Android, Windows, macOS and a Chrome extension. No router or smart TV apps. |
| Encryption | AES-256-GCM (NordLynx / WireGuard). | AES-256-GCM (Lightway / OpenVPN). | AES-256-GCM (WireGuard / OpenVPN). | AES-256-GCM (IKEv2/IPSec). |
| No-logs policy | Audited. Shares founders and parent company (Tesonet) with Oxylabs, a web data intelligence company.² | Audited. Owned by Kape Technologies (formerly Crossrider, whose platform was linked to adware distribution).¹ | Audited. Merged with Nord Security in 2022. | No-logs policy. Independent, no parent company. |
| Server speed | Fast. Shared with millions of users. | Fast. Shared with millions of users. | Fast. Shared with millions of users. | Uncrowded. Small user base = consistent speeds. |
| Money-back guarantee | 30 days. Multi-step refund process. | 30 days. Straightforward process. | 30 days. Must go through support chat. | 30 days. Email or account settings. No maze. |
| Transparency reports | Publishes monthly transparency reports. | Publishes semi-annual transparency reports. | Publishes transparency reports. Has a warrant canary page. | Independent, no corporate parent. No activity logs. |
| Auto-renewal | Renews up to 14 days before expiry at higher price. | Auto-renews at higher rate. | Auto-renews at higher rate. Can cancel in account settings. | Same price. Cancel anytime in 2 clicks. |